Pliant cuts onboarding time by 60% across Europe & USA
Problem
Pliant’s rapidly growing customer base across multiple jurisdictions, including the USA, increased pressure on manual onboarding procedures. The main challenges were:
- Complex corporate structures
Analysts spent significant time establishing ownership structures, identifying connections between entities, and sourcing primary registry documents as evidence.
- Different regulatory requirements
Pliant works with multiple issuing and banking partners worldwide. Each partner has different regulatory requirements, expects tailored responses, and requires customized risk scorecards.
- Disconnected services and tools
Several services needed to work together, including AML watchlist checks, registry data retrieval, CRM synchronization, and automated online checks, operating through different interfaces or manual internal tools
Solution
- Automated registry data retrieval
Analysts instantly receive fresh registry data. Company documents serving as evidence of ownership are automatically downloaded and stored with timestamps.
- Dynamic onboarding workflows
The onboarding workflow dynamically selects customer questions based on legal form, company size, and country of registration. Responses, together with automatically fetched registry and AML data, are fed into risk scorecards approved by the respective banking partner.
- Unified case management
Analysts work in a centralized system providing a single source of truth for customer profiles. All third-party services are linked to the case management system, offering a unified cockpit for further investigations.
TransactionLinkʼs platform allows us to rapidly introduce automations that are tailored to our internal needs and procedures, not the other way round. We can introduce any businesses logic we want, hook up new providers in days, change the case management view to fit our workflows.
Benefits
About Pliant
Pliant is a Berlin-based fintech founded in 2020 that provides modern corporate credit cards and spend management solutions for businesses across Europe and North America. Its flexible, modular B2B payments platform combines card issuing and native spend management in a unified, API-first operating system. Pliant enables companies to issue virtual and physical cards, automate expense processes, and integrate seamlessly with accounting and ERP systems, delivering real-time visibility, greater control, and improved cash flow.
About Transactionlink
TransactionLink is the most flexible KYB automation solution on the market. It combines ready-made customer forms with a no-code custom business logic builder and an advanced case management system. TransactionLink takes the pain out of sourcing registry data and primary documents globally, automating EDD procedures, establishing complex ownership trees, and building customer-facing forms by providing a single, easy-to-use solution.
TransactionLink already works with global leaders like Fiserv, Elavon, SIBS, and Viva Wallet, and challengers like Holvi, Pliant, and EqualsMoney, delivering a tailored experience to their internal teams and customers.
